Gmail account offline mac mail

Mail on your Mac shows the offline symbol (a lightning bolt) when an email account isn't connected to the service provider.
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In IMAP accounts, users have the option to specify their root folder for Mail accounts also known as the "IMAP Path Prefix" , which isolates folders the mail program uses from others in the user's account on the email server. When users have experimented with the prefix entry, some were able to fix the problem even though this has not been the case for others.

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Go to Mail's preferences and in the "Accounts" section select the problematic account. Then go to the "Advanced" tab and change the field to the value given by the account provider. If the problem persists, users might try changing the case of the path prefix entry. This could indicate the problem lies in how the Trash folder is being dealt with. As such, users might try toggling combinations of the options to "Move deleted messages to the Trash mailbox", and "Store deleted messages on the server", which are available in the "Mailbox Behaviors" tab in the "Accounts" preferences.

Reset Mail's preferences The IMAP prefix settings are stored in the account settings in the preferences files for Mail, and if there is a corruption in the preference files that is preventing settings changes from working correctly, then this could be why the problems reoccur for some users.

The Mail preferences file is called "com. Removing this file will require users to re-enter account information, but Mailbox setup and downloaded messages will all remain intact. If you are trying to investigate a specific email, please also include the following: Please make sure that the spelling, capitalization, and punctuation for the subject line and the sender and recipient are exactly correct.

This is necessary for an accurate mail log search. Community dv Article. Common issues with Apple Mail Browse by products and services. Applies to: Grid Difficulty: Easy Time Needed: All DV Difficulty: Article Contents: Searching for a hosting provider? Media Temple offers three VPS hosting products. I updated my iMac Outlook works fine with my att yahoo accounts but nags me to enter the pwd. I removed the gmail account from Outlook and started over creating a new account and it does the same thing.

Outlook simply hangs and Mail client is unable to save setting changes in preferences. I only have 2 email accounts set in Mail, 1 Google and 1 Exchange. I found a solution, which in my case, helps greatly in Yosemite to keep Mac Mail online, and if it does go offline, makes it much easier to reconnect. In Internet Accounts, click on each mail account. Try using Mail now for a week or so.


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I hope it works for others! Excellent tip, the second option with editing of the. Non of the 2 option s worked for me.

The last time I had this issues I needed to remove all accounts and add them again but this is not working this time. Then eventually with the Manage settings box ticked only in Outgoing server but unticked in the mail account settings it worked!!! People the solution is to create an app specific password for Mail from your Apple ID page in Safari. It worked! I did have to re-enter my full email address in step one because it only showed my user part.

It worked fine for me this time. Many thanks. I have also tried all other fixes suggested online. I completely deleted the email account and set it up from scratch, which solved the problem for a couple of days. Sometimes closing mail down and reopening releases the problem, but not at the moment.

Add Your Gmail Account to Apple Mail Using IMAP

If I could return to Mavericks I would, but too much time has elapsed and backups from when I had mavericks are too old and incomplete. This is a problem because its the only browser that my work webmail works with. None of the suggested fixes helped with that one either. Mine was already in True and it has exactly the same problems… Apple are horrible to ignore this and not send any fixes.

Shame on Apple.

Question since I am not programmer savvy, does this change in the plist put my mail at risk? The article specifies twice the following:. It has exactly the problem described here since I upgraded from Mavericks; i. The only way I currently have to send email is to reboot from my Mavericks partition, in all of which the Mail Accounts information is identical to what is in El Capitan.

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Gmail - Configure Apple Mail OS 10.9 and Newer

Neither solution worked for me. Might as well switch back to Windows as Apple are really starting to suck in many areas — this just being one. I tried everything. The problem was that when adding a new server in mac mail you can make a mistake very easily. Under description I had a random name to describe my location but it actually has to be the outgoing server name.

So you basically have to enter the outgoing server name twice under description and server name. Hope this helps.

Gmail accounts are offline - Apple Community

Wonderful information. Thank you for sharing! I was having all the same problems nothing worked. But I found an offending app that was running. Turned it off and I could email again. Something was conflicting about that app. From the Mail app select the Window pulldown menu, then select Connection Doctor. If the password entry is blank, enter your Gmail password and click OK.

Obviously this is working for a lot of people but every time I try to follow your instructions, my Mac does not show the same options in the Mail menus — very frustrating. I started by being unable to send email from any of the 3 different gmail accounts I have for different traffic. If I saved them as drafts though, they appeared in Gmail on webmail and I was able to send from there.

That no longer works. My advanced tab in Mail does not give me the options you show. It is all a bit beyond me and it is not OK not being able to use email. Any other ideas. My Advanced tab, just shows a TLS certificate box while serve settings is greyed out and I cannot do anything with it. Please if someone have a solution for my problem please let me know asap. Have three websites that say to update their password — enter name and email address. However the temporary password email never arrives.

No what?


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  7. Go to iCloud. Go to the Mail app within iCloud. Send yourself an email with anything on it. Everything now works as it should. Even Mail on your desktop works after this. If you set up your windows just right you can actually see it changing to working status. That worked for me after a whole day of trying everything else you can imagine except reinstalling everything as some people recommend doing.

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    Question marked as Solved User profile for user: View answer in context. All replies Drop Down menu. Loading page content. Reply Helpful Thread reply - more options Link to this Post. Eric Root Eric Root. Mail troubleshooting Mail El Capitan: Glad to help.